Privacy Policy

1. Protection of your personal data

In the context of the use of the services accessible on its websites, mobile sites and mobile applications, Eudonet is likely to collect and process personal data about you. Eudonet France, like Eudonet Canada, Eudonet United Kingdom, Eudonet Belgium and Eudonet Switzerland is committed to respecting the privacy of its customers, prospects and visitors to its websites, mobile sites and mobile applications. All processing of personal data implemented within the framework of the accessible services complies not only with local legislation but also with the provisions of the amended “Data Protection Act” of 6 January 1978 and the General Data Protection Regulation (GDPR), a new European regulation on the protection of personal data, published in the Official Journal on 27 April 2016 and in force on 25 May 2018.

In order to ensure the proper application of these rules, Eudonet has appointed a Data Protection Officer (DPO), a correspondent for information technology and civil liberties (CIL), who is the main contact for the Commission Nationale de l’Informatique et des Libertés (CNIL).

This Privacy Policy covers the information practices of the websites concerned by this policy, and in particular fr.eudonet.com; www.eudonet.ca; xrm.eudonet.com/xrm/… collectively referred to as the “Eudonet websites”.

The Eudonet Websites may contain links to other websites. The information practices and content of those sites are subject to the privacy statements of those sites. Eudonet encourages you to read the privacy statements of other websites to understand their information practices.

2.What is the purpose of the data that may be collected by Eudonet?

The personal data that you may communicate to us on our websites or when you contact Eudonet is mainly used to obtain additional information on our Services, to subscribe to the use of our solutions or to other Services, to register for one of our events, to canvass, to develop customer loyalty, to animate, to provide commercial information, to conduct surveys, to develop new services and products, and to conduct statistical studies.

Your data may also be used to enable you to benefit from all the services available on the Eudonet sites or mobile applications: creation of a user account, e-newsletter, assistance and complaints, management of loyalty programmes, etc.

Your data may also be analysed to match our information, notifications, offers and other services to your interests.

Your data may also be enhanced by sharing certain information with selected business partners to improve our knowledge of your interests and to enable us to provide you with offers and other forms of personalised services.

3. Who may have access to your personal data?

Data collected on Eudonet’s websites, mobile sites and mobile applications, or when you have contact with Eudonet, may be communicated to Eudonet’s authorised personnel or to its service providers, in the context of the performance of all or part of the services referred to above.

Eudonet may share customer or prospect Data with its affiliates for collaborative purposes. For example, Eudonet may need to share Customer Data as part of its customer relationship management.

Eudonet requires its service providers to implement strict confidentiality and data protection measures.

4. How to exercise your rights?

In application of the General Data Protection Regulation (GDPR), you have the right to access, rectify, delete or object to the data concerning you. These rights can be exercised by mail to the following address Eudonet – Data Protection Officer – 11, Avenue Dubonnet – 92400 Courbevoie.

For certain specific services, these rights may be exercised directly online (management of your user account, assistance and complaints, loyalty programme, etc.).

When you contact our customer service department, your call may be recorded for the purposes of improving service quality, preventing disputes and malicious calls. If you do not wish to be recorded, please inform the advisor directly.

Unless you object at the time of collection of your data or at a later date, Eudonet reserves the right to use your data to send you appropriate commercial offers. Where required by law, your data will only be used for electronic canvassing purposes after having obtained your explicit consent. This consent can be revoked at any time upon request.

If you no longer wish to receive the Eudonet electronic newsletter by e-mail, you can click on the unsubscribe link at the bottom of each communication.

In case of shared use of a computer or mobile phone by several persons or delegation of action, it is possible that the person(s) registered for our newsletters or events is not the person who carried out the search and registrations on the Eudonet sites. In this case, you may exercise your right to rectify, delete or object to the data concerning you.

The collection of certain personal data is essential to allow access to certain services or benefits. You may, of course, exercise your right to object to the collection and processing of this data, but this may make it impossible to benefit from these services.

5. Cookies

In order to constantly improve the quality of the services offered on its sites and their suitability to your expectations, Eudonet may use “cookies”, text files used to identify your terminal when you connect to one of our services.

By accessing Eudonet’s websites, mobile sites or mobile applications, you acknowledge that you have read the information provided to you concerning the purpose of any action intended to access, by electronic transmission, information already stored in your equipment (electronic communications terminal), or to write information to this equipment (cookies), as well as the means available to you to oppose this. You acknowledge that the appropriate setting of your web browser constitutes your agreement to the implementation and use of cookies.

The Eudonet websites use 4 types of cookies.

1. Cookies that are essential to the use of the site

They enable you to use the main features of the Eudonet sites, such as requesting information, a demonstration, a test, or access to your Personal Area. By deactivating the use of these cookies, you will no longer be able to benefit from these features.

These cookies do not collect any personal data and the information stored cannot be used for commercial purposes.

1. Cookies useful for the performance of the site

Performance cookies allow us to optimise our websites and to detect any technical problems you may encounter.

They allow us to collect information about how you use the Eudonet sites, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site.

The information stored may not be used for commercial purposes.

1. Personalisation cookies

Personalisation cookies allow us to remember your choices and preferences. The data stored is, among other things, your preferred language.

1. Advertising marketing cookies

Measurement cookies

Measurement cookies allow us to evaluate the effectiveness of our advertising campaigns. In fact, we count and evaluate the number of clicks based on our advertising investments.

Targeting cookies

Targeting cookies allow us to know :

• the content of the pages you visit,
• the searches you perform on our sites,
• the pages and websites you may have visited just prior to arriving at the Eudonet sites.

6. Links to other websites

On several pages of the Eudonet websites you are offered the possibility to click through to other websites of other companies. You are advised to read the policy of these non-Eudonet sites regarding the processing and protection of personal data, as the terms and conditions on these sites may differ from those of Eudonet. Eudonet will not be responsible in any way for the processing of personal data by these other websites.

7. Public Forums and Customer Testimonials

The Eudonet Websites may contain bulletin boards, blogs or discussion forums. Any personal information you choose to submit in such a forum may be read, collected or used by others who visit such forums. It may be used to send you unsolicited messages. Eudonet is not responsible for any personal information you disclose in such forums.

Eudonet publishes a list of its Clients and their various testimonials on the Company’s Websites, which include information such as the position and name of the Client concerned. Before publishing these lists and testimonials, Eudonet ensures that it obtains the consent of each Client.

8. Modifications

Eudonet reserves the right to adapt the personal data protection policy. We advise you to regularly consult the latest version of this policy.